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Q:Can customer make the credit card payment directly?
A:No, customer can only choose the credit card payment method through PayPal.

Q:Can customer choose the method of transportation?
A:We currently have three modes of transportation: China Post, EMS, DHL. Only China Post provides free shipping services, DHL and EMS require additional fees.

Q:How long will parcel take to arrive?
A:It usually takes 7-15 working days to arrive to the destination country by standard shipping from the date that the order dispatched.

Q:Where can customer trace the order tracking information?






Q:Is Niceyrig product price included GST?
A:Yes, all Niceyrig product prices are GST included.

Q:What does customer need to do if the invoice  is requested?
A:Please contact Niceyrig Customer Service

Q:Will there be any import tax on the product?
A:There might be import tax occurred, please contact Niceyrig Customer Service( at first  once the tax occurred.

Q:Can customer only purchase the product component instead of the entire product?
A:Yes, please contact Niceyrig Customer Service through email to get the related component product ID.

Q:Can the order be canceled?
A:If the order is under status awaiting fulfillment, customer can contact Niceyrig Customer Service to cancel the order.
If the order is shipped, the order cannot be canceled.

Q:Can the order be modified?
A:Order can be modified even it's placed successfully. Please contact Niceyrig Customer Service to modify the order information.

Q:Can the shipping address be changed?
A:Shipping address can be modified even the order placed successfully. Please contact Niceyrig Customer Service to modify it. However, if the items has been shipped out, the address cannot be modified.

Q:Can the order shipping method be changed?
A:If the order is under status awaiting fulfillment, the shipping method can be changed. However the shipping price difference will be re-calculated.

Q:Can customer provide PO. BOX as the shipping address?
A:Yes, Niceyrig accept the PO BOX address. But Niceyrig suggest customer provide the residential address.

Q:What is Niceyrig Return Policy?
A:2-year warranty & 45 days  return policy. More details please refer to

Q:When will Niceyrig proceed the refund if customer has returned the product?
A:Once the authorized returned product is got back to Niceyrig Store and passed the inspection, the customer service will proceed the refund within 1-2 working days to customer's account.

Q: Can Niceyrig transfer the refund to customer's other account? Or use other transfer methods?
A: No. Once the refund is approved, Niceyrig will return the refund to the customer's payment account and the transfer method will only by paypal account.

Q:How can customer get support on how to use a product or to find out if Niceyrig product is compatible with some camera?
A:Customer can directly send inquiry by E-mail to Niceyrig customer service will get back to you with the solution at the soonest.

Q:How does customer get in touch with Niceyrig to provide the product user feedback?
A:Customer can directly send the product user feedback by E-mail to Niceyrig customer service will get back to you at the soonest.
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