SHIPPING & RETURNS,Overview

SHIPPING & RETURNS

According to the different transportation distance, the general transportation time is 7-15 working days.
2-year warranty & 45 days return policy.

Please note 
all refund transfer operations are only via PayPal account.

7 Days Return Policy

If your order/item(s) meet below conditions:
Wrong Item sent;
Missing Item;
Physical damage or Scratch;
Product quality issue caused the product cannot be used;
You may eligible to get the Full-Refund by sending back the package back.

To process this, please kindly :

1. Within 7 Days from the date that you receive the package, send an Email to niceyrig@outlook.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;

2. Our customer service will get back to you within 24 hours to troubleshoot the reported issue;

3. Once the return is approved, you will receive the “Return Instruction” by Email;

4. Then, please send your parcel follow by the terms in “Return Instruction”;

5. All returned items must be in new condition, in the original packaging, and must not have any installation marks or signs of use for a full refund.

6. You will get the full refund and the return shipping cost reimbursement once we receive and inspect your parcel.

Please note, if parcel cannot be passed the inspection part, you may not get the full refund. And the refund will be processed within 1-2 working days.

45 Days Free-Reason Return Policy

If you are not happy with your purchase for any reason, within 45 days from the date that you receive it, you can apply a full refund. To process this, please kindly:

1. Send an Email to niceyrig@outlook.com to inform us the reason that cause you return the goods with the picture/video so we know that the quality of the returning product is in good condition which still fulfill the free-reason return policy.

2. Our customer service will get back to you within 24 hours, you will receive the “Return Instruction” by Email;

3. Then, please send your parcel follow by the terms in “Return Instruction”;

4. All returned items must be in new condition and must not have any installation marks or signs of use for a full refund.

5. You will get the full refund of the order once we receive and inspect your parcel.

Please note, if parcel cannot be passed the inspection part, you may not get the full refund. Non-quality problem return,the return shipping is on your charge. And the refund will be processed within 1-2 working days.

2-Year Warranty

Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.

To process this, please kindly:

1. Within 2-Year but over 45 days from the date that you receive the package, send an Email to niceyrig@outlook.com, clearly address the issue with the pictures/video.

2. Our customer service will get back to you within 24 hours to troubleshoot the reported issue;

3. Customer service will determine if you need to return the productS based on your pictures and description.

4. Once the return is required by Niceyrig, you will receive the “Return Instruction” by Email;

5. Then, please send your parcel follow by the terms in “Return Instruction”;

6. We will send you replacement at the soonest once we approve your request.

We will pay the replacement shipping fees but please note that the return shipping is on your charge.

If you have any questions, feel free to contact us at niceyrig@outlook.com.

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